Understanding inclusion in the retail industry: incorporating the majority perspective

Purpose The aim of this paper is to move away from the focus upon drivers diversity consider inclusion in workplace. research outlined addresses by considering views all employees, not just those who would be considered members minority groups. Design/methodology/approach draws on an extensive set case study data a range methodological sources. major high street retailer. Findings what leads employees feeling included In addressing we explore both of, and barriers to, inclusion. We argue that complex individuals may feel some aspects organisational culture whilst simultaneously excluded others. Practical implications our results for HR practitioners are organisations need pay attention general policies as ways enhancing inclusion, example development practices, but also different needs diverse Originality/value original recognising equality, closely related, demonstrate understanding effectiveness strategies fundamentally informed consideration which can only occur through engagement with employee's understandings their place or otherwise within it. Without employee engagement, many well-intentioned initiatives go awry. Moreover, value it demonstrates order successful strategy embrace majority perspectives.